CUSTOMER SHOWCASE

System migration and new platforms

The challenge

The Azets Group (formerly Visma Services) needed specialist technical help when constructing their new platform and facilitating system migration for over 300 applications and 2500 users.

Our contribution

Teamtech were given the task of conducting an analysis of the existing platform and providing basic data on standardisation, security and scalability for the new platform. Teamtech also held workshops for the client in order to highlight the challenges. Together with the client they developed an implementation plan containing solutions for the new systems platform.

Result

TeamTech’s contribution resulted in a comprehensive report suggesting technical solutions for standardisation that also addressed security issues, an implementation plan and a clear chain of responsibility between customer and systems partner.

Customer comments

”Consultations with Teamtech when crucial technical choices had to be made greatly aided our decision-making process and planning when implementing systems migration to the new platform. The way in which they approached the challenges was both professional and effective and also had a personal touch.”

VILLE ITÄMAA, Technical project manager

Improved Management

Mission

The customer was experiencing a large number of critical incidents and recurring problems that were preventing new development and proactive management.

Our contribution

Teamtech provided experience in ITIL Problem Management and structured management leadership. This allowed them to map, categorise and prioritise incidents and problems within management

Result

The mapping process generated a number of activity lists that were followed up daily In order to reach a level of stability. The new structure enabled further development which allowed the customer to increase effectivity within e-commerce.

Time-critical development projects for several suppliers

Mission

The customer needed to make their handling of consumable products more efficient. New solutions were implemented that generated four separate projects with four separate suppliers focusing on specific delivery dates. Failure to deliver on time was not tolerated.

Our contribution

TeamTech bidrog med en huvudprojektledare för de fyra projekten. Genom största möjliga fokus på kommunikation, planering, riskhantering och uppföljning arbetade man med att förhindra avvikelser i tidsplan – samtidigt som kvalitetsnivån bibehölls.

Result

After an intensive preliminary study a joint ground plan was put together. With support from the customer’s project management model and clear communications the project could be implemented whilst dealing swiftly with any problems that arose. Fully understanding the purpose of the project provided focus for all involved and the basis on which to co-operate in order to achieve the objectives.
The project was completed on time and gave the customer a competitive edge.

New Agile Working Methods

Mission

Avdelningen hade ej tidigare arbetat agilt med systemutvecklingsprojekt.

Our contribution

Using our senior and experienced systems engineer Teamtech was able to run the project successfully.

Result

The consultants experience as a systems engineer and greater understanding helped them develop the Agile project management framework. The method will be introduced to all projects run by the department.

Ny process via SM9

Utmaning/uppdrag

The customer wanted to launch a service catalogue using the Request process via SM9. This entails changing working methods, processes and tools used by all IT operations.

Our contribution

Our consultant working as Operations Manager was able to insert services to the catalogue by introducing certain requirements for the service producers to adhere to and bt working with co-ordinators to ensure that the process of insertion could be carried out.

Result

The practical implementation and administration of SM9 through process design and and analysis.

Via the use of the ADKAR process, educational and presentation material was produced which facilitated the change in internal work practices.

Test of new working methods and processes used the Request management process.
Managing the co-ordinators who document the services provided and the GAP analysis in order to plan further training and information material.

Strategic support to the process architects working on implementation.